Thank you for choosing www.frictionshieldkit.com.

We are committed to providing European consumers with convenient and clear delivery services. Below are detailed instructions for order processing, shipping times, and tracking.

1. Delivery scope

Currently, FrictionShieldKit mainly provides delivery services to consumers in Europe.

Available shipping countries and regions are subject to the information displayed on the checkout page.

2. Order processing time

Once your order is submitted and payment is completed, we will begin processing your order.

Order processing time: 1-2 working days

After the order is processed, we will arrange for the goods to be shipped and send order and logistics updates to the email address you filled in when placing the order.

3. Shipping time

Estimated shipping time for orders in Europe:

Standard shipping time: 5-12 working days

Shipping time begins when the order is shipped and handed over to the logistics carrier.

General delivery process:

1-2 working days: order confirmation and processing;
3-5 working days: The goods enter the logistics and transportation process;
5th to 12th working day: Complete European local delivery.

Actual delivery time may vary due to the following factors:

destination country;
local logistics situation;
holidays;
Customs inspection (if applicable);
Uncontrollable transportation factors.

4. Logistics tracking

After the order is shipped, we will send logistics tracking information to the email address you provided when placing the order.

Logistics mail usually contains:

Order shipping notification;
Logistics tracking number;
Shipping status updates.

If you do not receive the logistics email, please check your spam folder or contact our customer service team.

5. Shipping delays

If your order has not been received beyond the estimated shipping time:

Please contact our customer service team and we will assist in checking the logistics status.

We will confirm with the logistics carrier and based on the actual situation:

Provide order shipping status updates;
Assist in resolving delivery issues;
Arrange follow-up processing according to specific circumstances.

6. Delivery address

Please make sure to fill in the correct shipping address when submitting your order.

If you need to change your address after the order is sent, please contact us as soon as possible.

Since the order may have been handed over to the logistics company after it enters the shipping process, we cannot guarantee that all address modification requests will be successful.

7. Logistics costs

The specific delivery charges will be automatically displayed on the checkout page based on the order information.

The final fee will be clearly displayed before you confirm your order.

8. What should I do if I don’t receive the order?

If your order has not been received after the estimated delivery time, please:

Check logistics tracking information;
Confirm whether the delivery address is correct;
Contact our customer service team.

Please provide:

order number;
Order email address;
Shipping information.

We will assist you with your inquiry as soon as possible.

Thank you for choosing www.frictionshieldkit.com.

We will continue to optimize the delivery process to provide European consumers with a clear and reliable shopping experience.