Thank you for choosing www.frictionshieldkit.com.

We want every customer to be satisfied with their purchase of our anti-friction shoe pads. If you are not satisfied with the items you received, you may request a return in accordance with the policy below.

1. Return Period

You may submit a return request within:

30 days

of receiving your items.

Return requests submitted after the 30-day window may not be approved.

2. Returns of Opened Items

We accept return requests for opened items that meet the eligibility criteria.

If you have opened the packaging and inspected or tried the product but wish to return it, please contact our customer service team.

Please note:

Items must be in reasonable condition;
Please retain the original packaging, accessories, and relevant order information;
We will confirm the return process based on the specific circumstances.

3. Return Request Process

To initiate a return, please contact us via the following method:

Customer Service Email:

shoe@frictionshieldkit.com

Please include the following in your email:

Order number;
Email address used for the order;
Reason for return;
Description of the item’s condition;
Photos of the item (if necessary).

Once our customer service team confirms your request, we will provide specific return instructions.

4. Return Address

Please do not send items back to any address without prior authorization.

Packages sent back without confirmation may not be processed in a timely manner.

Address:

5. Return Shipping Costs

Unless the return is due to quality issues, shipping errors, or other problems caused by us:

Return shipping costs are generally borne by the customer.

If the reason for the return falls under our responsibility, please contact us, and we will assist you based on the specific situation.

6. Refund Processing Time

We will process your refund request after receiving and inspecting the returned item.

Refund Process:

Return review time: Within 3 business days;
Refund processing: Funds usually appear in your account within 3 business days after processing is complete.

Actual receipt time may vary depending on your payment method and bank processing times.

7. Refund Method

Refunds will be issued via the original payment method used at the time of purchase.

For example:

Credit card payments will be refunded to the original credit card account;
Digital payment methods will be refunded to the corresponding payment account. 8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

As orders may enter the processing and shipping stages immediately after confirmation, we cannot guarantee that all cancellation requests will be successful.

If the order has already been shipped, the return process must be followed.

9. Product Issues or Incorrect Orders

If you receive:

An incorrect item;
A missing item;
An item damaged during shipping;

Please contact us as soon as possible after receipt.

Please provide:

Your order number;
Photos of the item;
A description of the issue.

We will assist you in resolving the matter.

10. European Consumer Rights

For orders subject to European consumer protection regulations, consumers may be entitled to statutory return rights.

Specific rights will be enforced in accordance with the applicable laws of the consumer’s country.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: shoe@frictionshieldkit.com

Thank you for choosing www.frictionshieldkit.com.

We are committed to providing transparent and convenient return and after-sales services to European consumers.